Negotiation in Banking

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by Mr Jesmond Calleja MBA (Sion), MIMIS - 23rd May 2008

• Negotiation, Bargaining and Resolving Conflict in Financial Services 

• Negotiation Styles

• Determining Management Negotiation Strategy

• Selling, Negotiation and Bargaining in Financial Services

• Customer Conflicts

• Resolving Customer Complaints and Conflict

• Some Common Questions & Answers when Negotiating with Customers

• General Considerations

• Bibliography